Customer Care - Our Goal is Customer Delight

Customer Care

Sphera Customer Care is like no other

Access Customer Network

Customer Network

Everything about you and your account is accessible on our secure Sphera Customer Network (SCN) literally at your fingertips.

Customer Service Reps are available Mon - Fri 8am - 8pm US EST

Call 866-203-3791 or 303-217-5673

If you haven't already registered and have an active account and maintenance agreement, you can do that by visiting us at the SCN.

Sphera Customer Care representatives are available Monday through Friday 8am to 8pm US Eastern Time during business days, excluding Sphera holidays.

Pacific Regions and specific products may have different times and can be found on the Sphera Customer Network (SCN)

Customer Delight

While most companies strive for customer satisfaction, at Sphera, we set our sights higher. We aim to "delight" our customers in everything we do.

Our entire organization, driven by customer needs, is steadfast to provide the best-in-class products and services with superior levels of quality and excellence. We are passionate about serving our customers well with the ultimate goal of delight!

To better understand our customers and see how well we are doing, we survey our customers and measure ourselves against target and stretch goals. Our customers are the most important aspect of our business and their overall delight is a key metric that helps drive and conduct our business of customer care.

Sphera is best-in-class

We're Here to Help

For some companies, customer care is a just a business. At Sphera, it is the heart and soul because our customers' success and happiness, as it relates to our products and services, is paramount. Sphera customer care is your first point of contact after the software install.

It is your support team and technical experts, to answer questions and field requests from:

But, don't just take our word on how dedicated we are, ask our customers and reads some of our customers' testimonials that attest to our advocacy.

Testimonials

Meet Our Customer Care Team, Dedicated to Your Success

Contact Us

Dear Customers, we urge you to reach us via the SCN for the fastest turnaround by customer care representatives dedicated to your success, however, if you're having trouble logging into the SCN or would like to contact us via other means, please reach out to us using the form below or call us at 866-203-3791.